Privacy Policy

We collect personal information in two ways—directly from you and through the use of our website and services. The types of information we may collect include:

• Contact Information: Your name, phone number, email address, and service location
• Service-Related Details: Information related to your property, service needs, and any communications about the project
• Billing and Payment Information: If applicable, for invoicing or service agreements
• Technical Data: IP address, browser type, device data, and website usage collected via cookies or analytics tools
• Support Communications: Messages or inquiries submitted via phone, email, or website forms

We use the information we collect for the following purposes:

• To provide, manage, and complete services such as waterproofing, underpinning, structural repairs, excavation, drain work, and disposal
• To schedule site visits, deliver quotes, and follow up on service inquiries
• To process payments and maintain records for accounting and legal purposes
• To personalize your experience with our website and services
• To respond to your questions or concerns through customer support
• To send updates, confirmations, or important service-related notifications
• To improve website functionality, performance, and security

We value your trust and do not sell your information. However, we may share personal information with:

• Trusted Service Providers: Third-party vendors who assist us with payment processing, communications, data analytics, or technical operations. These partners are contractually obligated to protect your data.
• Legal Requirements: If required by law or in response to valid legal processes, we may share necessary information with authorities.
• Business Transfers: In the event of a merger, acquisition, or restructuring, your information may be part of the transferred assets.
• With Your Consent: If you give us permission, we may share your information in ways you authorize.

We implement reasonable physical, technical, and administrative safeguards to protect your personal data. While we strive to protect your information, no method of internet transmission or storage is completely secure.

Our website uses cookies to provide you with a better browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings, though this may impact site functionality.

We may use third-party tools such as Google Analytics, Google Tag Manager, and Meta Pixel to collect anonymous usage data and help us optimize the website and our marketing efforts.

You have the right to:

• Request access to the personal data we hold about you
• Ask for corrections or deletions of your information
• Opt out of receiving promotional emails or marketing messages
• Withdraw consent where previously given
• To exercise any of these rights, please contact us using the details below.

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. When we do, we’ll revise the “Last Updated” date and notify you of significant updates via our website or by email if appropriate.

If you have any questions, requests, or concerns regarding this Privacy Policy or your data, please get in touch:

📧 Email: info@qualityagebuild.com
📞 Phone: (647) 470 – 1107
📍 Address: 80 Shorncliffe Rd #3, Etobicoke, ON M8Z 5K5